Refund Policy

Free trial

Your first 14 days are free, up to 25 conversations. We don’t charge you during the trial, and Emma reminds you 2 days before it ends.

Cancel anytime

Tell Emma “cancel my plan” and it’s done. You won’t be charged again, and your manager keeps working until the end of the month you’ve paid for.

Refunds

Forgot to cancel after your trial? Message Emma within 7 days of your first charge and we’ll refund it in full.

After that, monthly payments aren’t refunded for the part of the month you didn’t use.

Charged by mistake, or charged twice? We’ll refund the extra charge in full, whenever you tell us.

Extra conversation packs can be refunded only if none of their conversations have been used.

How to ask

Message Emma and say “I want a refund”, or email support@mngr.to. Tell us the email or number on your account and which charge it’s about.

When you’ll get it

Approved refunds go back to the card or account you paid with, usually within 5–7 business days. Your bank may take a little longer to show it.

Deals with brands

Mngr doesn’t handle payments between you and brands, and takes no cut. If a brand doesn’t pay you, that’s between you and the brand, so we can’t refund it.